From Anxious to Productive: Performance Review Mastery

Date and Time: 2026/06/03 | 09:30 - 12:30
Location: Chamber Theatre, 22/F United Centre
Language: Cantonese

Details

Performance reviews should drive clarity, accountability, and growth. Yet in practice, many become uncomfortable, unproductive conversations that fail to create meaningful change. Managers often hesitate to give direct feedback, employees become defensive or disengaged, and goals feel disconnected from business outcomes. As a result, performance remains unchanged and frustration builds on both sides. This practical workshop equips leaders with the 3S Approach — Start, Support, Sustain, a clear and effective framework to turn performance reviews into confident, constructive conversations that strengthen relationships and deliver results. Participants will learn how to set goals employees genuinely commit to, provide clear and compassionate feedback with confidence, and sustain performance improvement long after the review meeting concludes. You will leave ready to lead performance reviews that employees value — and that drive results throughout the year. Learning Objectives By the end of this workshop, participants will be able to: • Open performance review conversations confidently and overcome silence or defensiveness • Address performance gaps directly and constructively without damaging trust • Facilitate interactive SMARTER goal setting that creates clarity, ownership, and follow through • Apply a practical Conversation Dashboard to move seamlessly between coaching and performance feedback, even in challenging situations • Sustain long term behaviour change and performance using the 3E Model (Engage, Explain, Expect) Programme Agenda 1. Start • The SMARTER Goal Setting Approach • The Golden Circle of Performance Conversations 2. Support • The Conversation Dashboard • Practical Feedback Models for Leaders 3. Sustain • Cultivating a Growth Mindset • The 3E’s of Leadership Connection Target Audience This programme is designed for people managers and leaders who want to elevate their performance review conversations, strengthen employee engagement, and achieve consistent, business relevant results. ________________________________________________________________________________ Follow us on LinkedIn: HKGCC Training Academy ________________________________________________________________________________

Speaker

Tonia Tsui, MA International Business, BSc Economics & Finance

Tonia Tsui is renowned for her innovative approach to lead learning experiences for working professionals. With a strong academic foundation, including a Bachelor's in Hong Kong University of Science & Technology as a 3-time dean's list awardee, and Master's degree in École Supérieure de Commerce Rennes, France, and a scholarship from the Consulate General of France, Tonia has consistently demonstrated her commitment to excellence in professional growth. Tonia's completion in the prestigious Women's Leadership Program at Harvard Business School further underscores her dedication to empowering women leaders and enhancing organizational performance through effective training methodologies. In her role as a training consultant, Tonia specializes in creating bespoke L&D workshops that foster engagement among participants. She is recognized as a Luxury Selling & Service Culture Architect, a Registered Corporate Coach, a Resilience Coach, and a fashion stylist, all of which highlight her multifaceted expertise in leadership.

Tonia's certifications as a Certified Professional Behavioural Analyst (CPBA), Certified Professional Motivators Analyst (CPMA), and Certified Professional Stress Quotient Analyst (CPSQA) equip her with the tools necessary to analyze and enhance workplace dynamics effectively. Tonia's business projects reflect her passion for leadership development and cultural transformation within organizations. By leveraging her extensive knowledge and experience, she has successfully implemented training programs that not only inspire individuals but also drive substantial changes in organizational culture. Her clients included Hermès, Chow Tai Fook, LVMH Fashion Group Limited, three luxury houses under Richemont Asia Limited, Max Mara Fashion Group, Boucheron, and much more. Her commitment to lifelong learning and her ability to connect with diverse audiences make her an invaluable asset to any organization seeking to elevate its leadership capabilities and foster a thriving work environment.

Enquiries

Cathy Chan

Tel:: 28231282
Email:: [email protected]

Notes

- Bookings are only confirmed upon receipt of payment, on a first come first served basis. - Booking transfer is allowed for corporate members with advanced notice, walk-ins are normally not accepted. - The Chamber reserves the right to decline any booking or cancel the event. In such case, a full refund of the participation fee will be issued. - No refund will be made for last minute cancellations or no-shows. If the booking is cancelled at least 7 days before the event, and in such cases the refund will be subjected to a 10% administration fee, or HK$120 deduction, whichever is higher. - Members paying with their BOC HKGCC Visa Card will enjoy a 30% discount on their reservation. The discount is only applicable to the card holder, and does not extend to their guests. The discount cannot be used in conjunction with Chamber Coupons. - A $60 handling fee per person will be charged for all offline bookings (e.g. fax, e-mail, post) for all Chamber events. Go online today by downloading our app or registering on the HKGCC website to save the environment and money. - Priority is given to corporate members. The decision to accept or decline any booking shall be at sole discretion of the Chamber. - The Chamber reserves the right to take photos and/or video recordings during the event. By attending, participants agree to the Chamber doing so, and that the Chamber may use such materials for archival, publicity, and marketing purposes. - Participants agree to indemnify the Chamber and the hosting party all liabilities for property damage, physical injury or death in relation to this event. Participants are advised to take their own insurance against all risks.

Disclaimer

Speakers' presentations at this event are intended for educational purposes only and do not replace independent professional judgment. Statements of fact and opinions expressed during this event are those of the speakers and participants and, unless expressly stated to the contrary, are not the opinion or position of the Hong Kong General Chamber of Commerce, its members, or its committees. The Chamber does not endorse or approve, and assumes no responsibility for, the content, accuracy or completeness of the information presented. Attendees should note that, with the approval of speakers, this event may be recorded, and possibly published on the Chamber's website in audio and/or video formats without further notice.

Recording, duplication or distribution of the contents of the online event is prohibited without prior written permission from the Chamber.

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Notes

Disclaimer