Jointly Present: Customer Experience Series: Creating Memorable Customer Experiences Session 1: Service Excellence

Date and Time: 2026/10/15 | 14:05 - 18:00
Location: Chamber Theatre, 22/F United Centre
Language: Cantonese

Details

Customer Experience is shaped by every interaction, from the way employees communicate to how they respond to individual customer needs. HKGCC Academy is launching the Customer Experience Series to help Hong Kong businesses strengthen service capability across customer facing teams. In Session 1: Service Excellence, Cathay Pacific will share practical service experience and introduce approaches that participants can consider applying in their own workplace. The session will help participants understand the difference between service and hospitality, develop a customer centric mindset, and use communication, empathy and professional presence to create more consistent customer experiences. What You Will Learn Participants will explore how to: 1. Understand the business value of Customer Experience and service excellence. 2. Develop a customer centric and service oriented mindset. 3. Understand the difference between service and hospitality. 4. Build trust through positive and professional communication. 5. Apply empathy and active listening in customer interactions. 6. Create more consistent customer experiences across everyday service situations. The series comprises two practical workshops: Session 1: Service Excellence (10 September 2026) Session 2: Premium Service in Practice (8 October 2026) Join the full series of 2 sessions to build a strong foundation in customer experience and learn practical approaches to handling challenging customer situations. Who Should Attend? This programme is ideal for customer service professionals, frontline and customer-facing staff, sales and business development professionals, account and relationship managers, team leaders and supervisors, as well as anyone looking to enhance customer experience, service delivery and communication skills. ________________________________________________________________________________ Why Register for Both Sessions? • Build a customer-centric service mindset • Strengthen communication and relationship-building skills • Learn how to anticipate customer needs and respond effectively in challenging situations • Develop a more complete customer experience skill set • Save HK$400 with the Two-Session Package ________________________________________________________________________________ Choose Your Registration Option Best Value: Register for Both Sessions & Save HK$400 Customer Experience Series Package (Session 1: 10 September + Session 2: 8 October) Members: HK$1,800 (Regular Fee: HK$2,200) Non-members: HK$2,800 (Regular Fee: HK$3,200) [Register for Both Sessions] Session 1 Only Service Excellence (10 September 2026) Members: HK$1,100 Non-members: HK$1,600 [Register for Session 1 Only] Session 2 Only Premium Service in Practice (8 October 2026) Members: HK$1,100 Non-members: HK$1,600 [Register for Session 2 Only] ________________________________________________________________________________ Follow us on LinkedIn: HKGCC Training Academy ________________________________________________________________________________

Enquiries

Kenneth Wong

Tel:: 28231282
Email:: [email protected]

Notes

- Bookings are only confirmed upon receipt of payment, on a first come first served basis. - Booking transfer is allowed for corporate members with advanced notice, walk-ins are normally not accepted. - The Chamber reserves the right to decline any booking or cancel the event. In such case, a full refund of the participation fee will be issued. - No refund will be made for last minute cancellations or no-shows. If the booking is cancelled at least 7 days before the event, and in such cases the refund will be subjected to a 10% administration fee, or HK$100 deduction, whichever is higher. - Members paying with their BOC HKGCC Visa Card will enjoy a 30% discount on their reservation. The discount is only applicable to the card holder, and does not extend to their guests. The discount cannot be used in conjunction with Chamber Coupons. - A $60 handling fee per person will be charged for all offline bookings (e.g. fax, e-mail, post) for all Chamber events. Go online today by downloading our app or registering on the HKGCC website to save the environment and money. - Priority is given to corporate members. The decision to accept or decline any booking shall be at sole discretion of the Chamber. - The Chamber reserves the right to take photos and/or video recordings during the event. By attending, participants agree to the Chamber doing so, and that the Chamber may use such materials for archival, publicity, and marketing purposes. - Participants agree to indemnify the Chamber and the hosting party all liabilities for property damage, physical injury or death in relation to this event. Participants are advised to take their own insurance against all risks.

Disclaimer

Speakers' presentations at this event are intended for educational purposes only and do not replace independent professional judgment. Statements of fact and opinions expressed during this event are those of the speakers and participants and, unless expressly stated to the contrary, are not the opinion or position of the Hong Kong General Chamber of Commerce, its members, or its committees. The Chamber does not endorse or approve, and assumes no responsibility for, the content, accuracy or completeness of the information presented. Attendees should note that, with the approval of speakers, this event may be recorded, and possibly published on the Chamber's website in audio and/or video formats without further notice.

Recording, duplication or distribution of the contents of the online event is prohibited without prior written permission from the Chamber.

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Notes

Disclaimer