HeterMedia Services Ltd
- HKGCC Membership No. :
- HKH0814
Keeping Pace with Change
HeterMedia started out as a small printing business in 1992, employing around 30 staff. Despite fierce competition from other printers in Hong Kong and Mainland China, the company has expanded steadily over the years and now employs 170 staff.
Walter Tse puts the company’s success down to his staff. “Our most important asset is our people. They work to overcome obstacles and make sure our customers are happy,” he explained.
Tse has over 20 years’ experience in the printing field and decided to join HeterMedia 10 years ago after graduating from Newport University with an MBA specializing in Total Quality Management. As the company’s Executive Vice Chairman, he oversees the overall operation of the business, which specializes in customized integral info-logistics services.
From its modest beginnings, the company has invested in technology to help it expand its services from just printing into a one-stop solution provider, offering everything from financial document printing to e-books and webcasts.
“Our greatest strength is our dedicated and talented team, who enable us to deliver best-in-class products and services. We understand the importance of experience, trust, precision and security – they are the foundations on which we have built true partnerships with our clients,” explained Tse.
The mission of the company is to deliver quality services while meeting the ever-changing demands of their clients with its ‘CARE’ philosophy: Confidentiality, Accuracy, Reliability, and Ease of Mind.
Tse hopes their CARE service package will help the company remain competitive locally as well as enable it to expand further internationally to London and New York.
While upgrading the technology that the company uses is straight forward, persuading staff to embrace change and adapt a new way of working can take time.
“Most people perceive change differently and there is no one solution that fits everyone, so the first thing we always do is educate staff why we are making changes so that they can get their minds around the changes,” he explained. “For example, in the past 20 years, the Internet has had a revolutionary impact on many aspects of our lives and behavior. People can now easily access information from the Internet. Information also spreads instantly, so we have to keep up with developments in this ever-changing world.”
Many employers complain about the high turnover rate in their companies, but Tse said employers also have to change their mindset about today’s employees, who have different values, needs and desires from previous generations.
“I often hear negative things being said about the working attitude of people born in the ‘80s and ‘90s, but I think that this segment of the workforce is bringing more creativity to businesses,” he said.
To help his staff grow and remain interested in their job, employees can rotate to work in different offices, such as Shanghai, Beijing, or Taiwan to experience more about markets around the greater China region.
“Work should not be the only thing in your life, which is why we are discussing with our staff about a 44-hour week work plan. This will allow them to manage their own working schedule and choose how and where they would like to work as we understand not everyone likes working the whole day in the office,” he said.
Company: HeterMedia Services Ltd
HKGCC Membership No.: HKH0814
Established: 1992
Website: http://www.hetermedia.com
Telephone: (852) 21211555
